ClipForYou, Inc. (“ClipForYou,” “we,” or “the Platform”) operates an online marketplace that facilitates transactions between independent creators (“Creators”) and users purchasing custom videos or paywalled content (“Buyers”). ClipForYou is not a party to the underlying transaction between a Buyer and a Creator and does not itself produce, perform, create, or guarantee any content.
1. How Payments and Escrow Work
When a Buyer purchases a custom video request or a paywalled post, the Buyer's payment is processed through our payment partner (Stripe) and is held in an escrow-style holding balance on the Platform. Funds are not released to the Creator until one of the following conditions is met:
- The Buyer affirmatively approves the delivered content; or
- Forty-eight (48) hours have elapsed since delivery and the Buyer has not opened a formal dispute via the Platform's dispute flow; or
- ClipForYou, in its sole discretion, determines that the Creator has fulfilled the order.
Once funds are released to the Creator's connected payout account, the transaction is considered final and non-reversible except as expressly set forth in this Policy. ClipForYou retains its service fee and any applicable payment-processing costs from every completed transaction.
2. Eligibility for Refunds
All purchases on ClipForYou are final. Because digital content is delivered, consumed, and non-returnable, refunds are available only in the narrow circumstances described below and are issued at ClipForYou's sole and absolute discretion.
A refund may be granted if, and only if, the Buyer demonstrates that:
- Non-delivery. The Creator has failed to deliver the purchased content within seven (7) calendar days of the order (or the delivery window published on the Creator's profile, whichever is longer);
- Material non-conformity. The content delivered is materially different from the written order (e.g., wrong recipient name, wrong language, unrecognizable audio) and the Creator refuses or fails to correct it within a reasonable time; or
- Prohibited content. The delivered content violates our Terms of Service or applicable law.
Dissatisfaction with a Creator's personality, performance, style, production quality, or subjective impression of the content is not grounds for a refund. You are buying a best-effort performance from an independent Creator, not a guaranteed outcome.
3. What Is Not Refundable
The following are expressly non-refundable under all circumstances:
- Content that has been delivered and approved (explicitly or by auto-approval);
- Paywalled feed posts after the content has been viewed, played, downloaded, or otherwise accessed;
- Tips or gratuities sent to Creators;
- Gift purchases once redeemed by the recipient;
- Orders where the Buyer supplied inaccurate, unlawful, or impossible instructions;
- Platform service fees, payment-processing fees, chargeback fees, and currency conversion fees;
- Requests cancelled by the Buyer after the Creator has begun production (as indicated by a status change to “In Progress”).
4. Dispute Window and Process
Buyers have forty-eight (48) hours from the moment of delivery to open a dispute through the in-app dispute workflow. Disputes opened after this window will not be considered except in exceptional circumstances and at ClipForYou's sole discretion.
A properly filed dispute must include:
- The order ID;
- A clear description of the alleged issue;
- Evidence (screenshots, timestamps, quotes from the order form); and
- The outcome the Buyer is seeking (redo, partial credit, or refund).
ClipForYou will review each dispute and, where appropriate, invite the Creator to respond. We may request additional information from either party. We aim to resolve disputes within five (5) business days, though complex matters may take longer. Our determination is final and binding for purposes of the Platform.
5. Possible Dispute Outcomes
- Full refund to the Buyer (funds released from escrow back to the Buyer, less non-refundable processing fees where applicable);
- Partial refund or platform credit;
- Redo at no additional cost by the original Creator;
- Release of funds to the Creator (dispute denied); or
- Cancellation with no payout and return of funds to the Buyer where the Creator is at fault.
Refunds, where granted, are returned to the original payment method. Processing times depend on the Buyer's bank or card issuer and typically take 5–10 business days.
6. Chargebacks
Initiating a chargeback with your bank or card issuer without first completing the Platform's dispute process is a breach of these terms. ClipForYou actively contests fraudulent or premature chargebacks and will provide evidence to payment networks, including order records, communications, IP logs, and delivery proof. Buyers who initiate chargebacks in bad faith may have their accounts suspended or permanently banned, may forfeit any platform credit, and may be liable for chargeback fees and administrative costs.
7. Fraud and Abuse
Refund requests are subject to fraud screening. ClipForYou reserves the right, in its sole discretion, to deny any refund request where we reasonably suspect fraud, abuse, collusion, stolen payment instruments, or manipulation of the dispute system. We may also hold or withhold funds pending investigation of suspected fraud by either Buyers or Creators.
8. Creator Obligations
Creators are independent contractors and are solely responsible for delivering the content they sell. Failure to deliver, repeated disputes resolved against the Creator, fraudulent behavior, or violations of the Creator Agreement may result in withheld payouts, clawback of already-paid amounts, account suspension, and permanent termination. Please see the Creator Agreement for details.
9. Limitation of Liability for Refunds
To the maximum extent permitted by applicable law, ClipForYou's total liability with respect to any refund, dispute, or transaction shall be limited to the amount the Buyer actually paid for the specific order in question, excluding any platform fees, processing fees, or taxes. ClipForYou is not liable for consequential, incidental, indirect, special, exemplary, or punitive damages, lost profits, loss of goodwill, or emotional distress arising from a delivered video or a refund determination.
10. Changes to This Policy
We may update this Refund Policy from time to time. When we do, we will post the updated policy on this page and revise the “Last updated” date at the top. Continued use of the Platform after the effective date of any update constitutes acceptance of the revised Policy.
11. Contact
To submit a refund inquiry outside the in-app dispute workflow, contact us at support@clipforyou.me. Please include your account email, the order ID, and a brief description of the issue. This email address is for support only; it does not create any fiduciary relationship between you and ClipForYou.